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Frequently Asked Question - Bodied by Elegance
Do you ship internationally?
At this time, we only ship within the United States.
How long does shipping take?
Orders are processed and shipped within 3-5 business days after being placed. You'll receive tracking information once your order is on the way.
Can I return or exchange my candle?
Due to the handmade nature of our products, we do not accept returns or exchanges. Please double-check your order details before submitting.
What if my order arrives damaged or incorrect?
We're happy to make it right! Please email orders@bodiedbyelegance.com within 7 days of delivery with the following:
Your order number
Clear photos of the damaged or incorrect item and packaging
If a replacement isn't possible, a refund will be processed within 5-10 business days to your original payment method.
What items are non-returnable?
Used candles
Sale items
Custom or personalized orders
What if I entered the wrong shipping address?
Customers are responsible for providing the correct address. If your package is returned due to an address error, reshipping fees will apply.
How can I contact you?
For questions or concerns, email us at support@bodiedbyelegance.com