Store Policy

At Bodied by Elegance, every candle is crafted with care and attention to detail. While all sales are final, we understand that issues may occasionally arise - and we're here to make things right.

Shipping Information:

• We currently only ship within the U.S.

• All orders are processed and shipped within 3-5 business days

• Once shipped, you'll receive a tracking number via email

• Shipping delays may occur during holidays or high-volume periods

Please ensure your shipping address is correct at checkout. Bodied by Elegance is not responsible for lost packages due to address errors. If a package is returned due to an address issue, the customer will be responsible for the cost of reshipping.

Returns:

Due to the nature of our handmade products, we do not accept returns or exchanges. Please double-check your order before submitting it, and feel free to contact us if you have any questions about a product before purchasing.

Damaged or Incorrect Items:

If your order arrives damaged or if you received the wrong item, please reach out within 7 days of delivery. We're happy to offer a replacement when appropriate.

To report an issue:

• Email us at orders@bodiedbyelegance.com

• Include your order number

• Attach clear photos of the damaged or incorrect item and the packaging.

Once reviewed, we'll contact you with the next steps.

Refunds:

Refunds are only issued in cases where we are unable to offer a replacement for damaged or incorrect items. Approved refunds will be processed to your original payment method within 5-10 business days.

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

• Used candles

• Sale items

• Custom or personalized orders

Need Help?

If you have any questions about your order or our policies, please contact us at: support@bodiedbyelegance.com

Thank you for supporting Bodied by Elegance - where every scent is crafted with intention and love.